Skip to content

FAQ & Troubleshooting

DNS verification is still pending. What should I do?

  1. Double-check that the SPF, DKIM, and Return-Path records supplied in Email Accounts exactly match what you added at your DNS host (no extra spaces or quotes).
  2. Ensure the DNS entries are published on the root domain or the hostname specified (e.g., pm._domainkey.mail.example.com).
  3. TTL can delay confirmation by up to an hour. Use a DNS lookup tool to confirm propagation.
  4. If the record looks correct but TradeBacklinks still shows "Pending," hit Recheck DNS. The app re-queries Postmark immediately.

A partner says they never received our outreach email

  • Make sure the sending domain shows "Verified" in Email Accounts and that the inbox has not hit its daily send cap.
  • Check the Inbox summary to see if a bounce was recorded. If so, update the contact’s email and requeue the opportunity.
  • Confirm the unsubscribe flag is not set for that contact.
  • Go to Domain Monitoring → Lost links to see the crawl status.
  • Use the "Request reactivation" quick action, which sends a polite reminder referencing the original compensation agreement.
  • If the partner declines, log a deduction in Compensation Plan → Adjustments so credits stay accurate.

How do I pause Autopilot without losing my queue?

  • Toggle the Autopilot switch off from the dashboard header. Queued domains remain in place and will resume when you turn it back on.
  • Alternatively, pause individual domains via the Opportunity menu if you only need to stop outreach for certain niches.

Need more help? Email support@tradebacklinks.com or chat inside the app.